WATER SERVICE DURING THE COVID-19 RESPONSE
TRID complies with Governor Newsom’s Executive Order N-42-20, whereby water service to occupied residences will NOT be shut-off for non-payment as of April 2, 2020. This will last until Governor Newsom lifts the Executive Order. Although customers are not excused from paying for water service, TRID will work with our customers to arrange for an alternate payment arrangement.
COVID-19 has not been detected in drinking water supplies and the risk is low based on current evidence from the World Health Organization.
Consistent with current policy, TRID does not/will not shut off water service for non-payment. While we advise our customers to pay what they can on their water bills, we encourage any of our customers that may be experiencing financial hardship as a result of Covid-19 to contact us to work out a repayment plan at email@example.com.